We provide free no obligation quotations for homeowners and tenants to help manage trees and vegetation growing within the boundaries of their home or affecting their home from outside the boundary.
Our quotations are written and are a fixed price cost, customers will only ever pay the original quotation value when the work is completed, prices will never suddenly increase without prior agreement for any reason. We provide a free initial visit to your home and offer expert advice in relation to your proposals. All of the information following the visit is entered into our database, including pictures, maps and costs, enabling us to accurately price and manage the work discussed during our initial visit and detailed in the written quotation we send you.
When instructed to undertake work, we always check the legal tree protection status of all trees included in our quotations. Failure to check tree protection status can potentially result in significant fines and legal action. DGS Trees deal with all planning applications, acting as an agent for our clients and there are no additional costs for this service when we have been instructed to undertake work we’ve quoted for.
We are audited annually by two different health and safety organisations called CHAS & SMAS, each organisation puts the company under a microscope and assess our operating procedures, ensuring we operate to a recognised industry health & safety standard. There are pass and fail criteria, only a pass will maintain our approved contractor status each year.
We are committed to maintaining a safe working environment for staff, clients and members of the public. Annual health & safety audits ensures we keep pace with industry best practice and keeps everyone at work safe, including those that work with us!
DGS Trees is a truly unique and energetic awarding organisation that consistently looks to improve the experiences of our clients.
We set ourselves extremely high levels of service expectations as we strive to maintain our reputation as a leading arboricultural organisation. Below is a summary of our commitments to our customers; these commitments are reviewed regularly in light of experience and feedback from staff and clients.
We will endeavour at all times to provide customers with:
We will endeavour at all times to:
Due to the high standards, we expect of our staff and the service we provide our customers we do not believe we should have dissatisfied customers. However, should a situation arise whereby a customer wishes to complain about any aspect of our service, please call or write to our head office directly:
Telephone: 023 8084 7287
Any complaint received will be dealt with as a matter of urgency and resolved to the very best of our capability.