Domestic Tree Services

Free initial site visit and quotation, without obligation

We provide free no obligation quotations for homeowners and tenants to help manage trees and vegetation growing within the boundaries of their home or affecting their home from outside the boundary.

Our quotations are written and are a fixed price cost, customers will only ever pay the original quotation value when the work is completed, prices will never suddenly increase without prior agreement for any reason. We provide a free initial visit to your home and offer expert advice in relation to your proposals. All of the information following the visit is entered into our database, including pictures, maps and costs, enabling us to accurately price and manage the work discussed during our initial visit and detailed in the written quotation we send you.

Local planning consent / Protected trees

When instructed to undertake work, we always check the legal tree protection status of all trees included in our quotations. Failure to check tree protection status can potentially result in significant fines and legal action. DGS Trees deal with all planning applications, acting as an agent for our clients and there are no additional costs for this service when we have been instructed to undertake work we’ve quoted for.

Health & Safety

We are audited annually by two different health and safety organisations called CHAS & SMAS, each organisation puts the company under a microscope and assess our operating procedures, ensuring we operate to a recognised industry health & safety standard. There are pass and fail criteria, only a pass will maintain our approved contractor status each year.

We are committed to maintaining a safe working environment for staff, clients and members of the public. Annual health & safety audits ensures we keep pace with industry best practice and keeps everyone at work safe, including those that work with us!

Customer Care

DGS Trees is a truly unique and energetic awarding organisation that consistently looks to improve the experiences of our clients.

We set ourselves extremely high levels of service expectations as we strive to maintain our reputation as a leading arboricultural organisation. Below is a summary of our commitments to our customers; these commitments are reviewed regularly in light of experience and feedback from staff and clients.

We will endeavour at all times to provide customers with:

• Excellent value for money.
• An assurance that our business is conducted in a professional manner at all times.
• A user friendly and informative website and supporting written documents for all communication with our customers.
• A dynamic technical team of arborists both in the office and onsite that are committed to providing expert qualified services to our customers.
• Ensure staff undertake continued professional training and development, translating into an expert, qualified and trained services for our customers.
• In-house training for staff that meets the needs of DGS Trees to meet industry standards and the high expectations in the delivery of service to our customers.
• A streamlined and friendly enquiry, site visit, quotation and invoice process.
• Quotations are sent to customers within 2 days of the site visit.
• Ensure work is booked and managed as expediently and efficiently as possible.
• Purchase and maintain High-quality and specialist arboricultural equipment that will enhance the delivery of services we provide our customers.

General support

We will endeavour at all times to:

• A manned Office/Reception that is responsive on a daily basis to general enquiries received by phone, email or by post.
• Ensure a respectful, friendly and supportive attitude at all times to everyone visiting and associated with the company, in whatever capacity.
• Listen to and respond positively to feedback and suggestions.

Complaints

Due to the high standards, we expect of our staff and the service we provide our customers we do not believe we should have dissatisfied customers. However, should a situation arise whereby a customer wishes to complain about any aspect of our service, please call or write to our head office directly:

Office Address

DGS Trees
Hotspur House
Prospect place
Hythe
Southampton
SO45 6AU

Telephone: 023 8084 7287 
Email: info@dgstrees.co.uk   

Any complaint received will be dealt with as a matter of urgency and resolved to the very best of our capability.