DGS Trees provides arboricultural contracting services to other businesses on an ad-hoc and contract basis. We specialise in commercial tree work and up to 80% of our annual work relates to aboricultural contracting services provided to other businesses.
When instructed to undertake work, we always check the legal tree protection status of all trees included in our quotations. Failure to check tree protection status can potentially result in significant fines and legal action. DGS Trees deal with all planning applications, acting as an agent for our clients and there are no additional costs for this service when instructed to undertake work we’ve quoted for.
We carry insurances to undertake all of our work and every quote sent includes a copy of our insurance documents, we have the following insurance policies:
We are audited annually by two different health and safety organisations called CHAS & SMAS, each organisation puts the company under a microscope and assess our operating procedures, ensuring we operate to a recognised industry health & safety standard. There are pass and fail criteria, only a pass will maintain our approved contractor status each year.
We are committed to maintaining a safe working environment for staff, clients and members of the public. Annual health & safety audits ensures we keep pace with industry best practice and keeps everyone at work safe, including those that work with us!
DGS Trees is a truly unique and energetic award winning organisation that consistently looks to improve the experiences of our clients.
We set ourselves extremely high levels of service expectations as we strive to maintain our reputation as a leading arboricultural organisation. Below is a summary of our commitments to our customers; these commitments are reviewed regularly in light of experience and feedback from staff and clients.
We will endeavour at all times to provide customers with:
We will endeavour at all times to:
Due to the high standards, we expect of our staff and the service we provide our customers we do not believe we should have dissatisfied customers. However, should a situation arise whereby a customer wishes to complain about any aspect of our service, please call or write to our head office directly:
Telephone: 023 8084 7287
Any complaint received will be dealt with as a matter of urgency and resolved to the very best of our capability.